Resolute S.A. maintains its focus through a systematic loan management process that formulates work plans to achieve timely resolution and its senior management team is actively involved in all stages of the process to ensure that the agreed plans for resolution are achieved within agreed timeframes and values.

We proactively engage borrowers to identify bespoke solutions relevant to their circumstances (especially focused on their capacity to pay from legally available resources). Our approach requires us to:

• Listen carefully and understand the borrowers’ situation and requirements fully.
• Carefully perform due diligence on all available information.
• Demonstrate rigorous professionalism, integrity and respect in our dealings with all parties.
• Be proactive in seeking to remove all obstacles to debt resolution.
• Acknowledge and adhere to borrowers' legal rights at all times.

We work closely with our clients to gain a deep understanding of their situation and needs, and to jointly identify portfolio solutions for often time sensitive and value eroding financial scenarios. Our proactive client-based approach requires us to:

• Provide the highest standard and innovation in NPL resolution.
• Be assertive in protecting the client’s interests at all times.
• Develop and maintain a rigorous reporting process to communicate progress and
• Maximize recoveries.